Last week I let myself be controlled by a negative situation and I feel like a nut its not my actions that I am not happy with as I am a professional is was the way a felt. My goal is to provide outstanding images and service.
Customer called on the phone wanted to book a shoot I go through my sales pitch which involves me asking the customer a bunch of questions to get an understanding of what they want, it works well to make sure I meet the customers expectations. The next sep is to explain the requirements for a shoot, which is that customer, leaves a deposit and reads the emails I send. The deposit shows a comment to make it to the shoot happen. The emails answer most questions that the customer forgot to ask while we were on the phone.
This potential customer does not want to leave a deposit and wants a discount. Well the deposit is not an option we have multiple options for the despots credit or debit card on line or western union. So I told her without the deposit I could not work with her. She got pissed off said that “she don’t do that “ I said that I understood and that she should try to find someone else to work with She the goes into the ghetto tirade about how bad my customer service is I ignore her because it doesn’t not bother because me I do involve myself with ghetto situations and I hang up the phone.
Two day later she calls again and says “ do you remember me “ my reply is “no I talk to a lot of people everyday so please tell me who you are” she says “I am the one who told you. you had a bad attitude” I ask her what can I do for you” she still want to book a shoot I tell her that I still require a deposit. Once again the same over the top tirade about who she is and who I am not, I ask why are you calling me and offer to give her the name of some other photographers who may be able to work with her. She doing some over the top ghetto stuff over the phone so I tell her I am busy and hang up the phone.
Two weeks later guess what she calls again she wants me to shoot her. This day I am cleaning the studio I tell her if she can get here before I leave I will shoot her (this was a very bad move) but I will wont wait . She says she will be there at 11:00 but shows up at 1:30. Well guess what she is a 6’3” GHETTO transsexual I don’t have a problem with buddy being a transsexual the problem its the over the top rude ass behavior that I have a problem with . But I need the money and every deserves a good picture so I do the shoot. Treating the customer as I do all my customers buddy also showed up with his mini me transsexual I do the shoot. When its time for payment and he is 12 dollars short. 12 dollars may not seem like much but tell your mortgage company you will short them 5% on your mortgage and see what happens.
I tell buddy that He will have his images in tomorrow and how would he like them FTP or FedEx then he starts with the over top yelling ghetto crap oh now “I want my pictures right now I do that I don’t pay for pictures without getting them the same day” Dude did not read the email and my rules. I don’t reward bad behavior so acting a fool with me wont get you anywhere it actually makes sure that you get what you want. Now I have somewhere to be so I burn the images with and send buddy on his way. Now the buddy call me 3 hours later and he cant read the CD who fault is that.
He his doing the ghetto flamo transsexual over the top shit again on the phone I tell him that the CD is good not sure what wrong with his PC but again I am giving good service no matter what. This dumb ass starts with the I am going to call the police and and I am calling the local news station and all sorts of stupidness then he goes to my studio beating neighbors doors screaming buddy murder. Talking about how he has to get home to her kids and the she is late for work at strokes ( a strip club). This guy thinks he fooling someone dude you don’t work at Stokers and two if you gave birth to any kids I am Elvis.
Later that day I give him a replace CD ( he lost the original because I asked him to bring it to me and he could not ). I meet him at the train station and hew wants to sit in my car to check the CD – No way the line ends there I drive a S Class Mercedes and you are not sitting your ghetto ass in my car I don’t care how cold it is.
This crap put me in a bad mood and messed up my Positive Mental Attitude New rules Pay before the shoot and No GHETTO customers.
I am pissed at myself because I let buddy have to much of my thought process for the day. My own fault for letting it happen some people are just off !
The images at the not is not the traany that I shot. Like I want his image on my blog.
